Colonial Bronze's FAQ's

General Product Questions

Q: How can I find my local showroom that presents Colonial Bronze products?
Please visit https://www.colonialbronze.com/dealers/ .

Q: What materials are used in Colonial Bronze products?
All Colonial Bronze hardware is crafted from solid brass at our Torrington, Connecticut facility, using up to 94% recycled material. Our Tanner’s Craft® collection features genuine leather, hand-wrapped around select products to create a distinctive, tactile finish.

Q: What types of hardware do you manufacture?
We offer a wide range of decorative and architectural hardware, including:

• • Cabinet Knobs (CK)
  • Cabinet Pulls (CP)
  • Appliance Pulls (AP)
  • Door Pulls (DP)
  • Shower Door Pulls (SDP)
  • Shower Door Knobs (SDK)
  • Pivot Hinges
  • Robe Hooks
  • Towel Bars (TB)
  • Paper Holders (PH)
  • Edge Pulls (EP)
  • Backplates (BP)
  • Garment Rods

Q: What finishes are available?
We offer more than 50 hand-worked finishes, including satin, polished, antique, burnished, and patinated styles. Two-tone combinations are also available. Please visit colonialbronze.com/finishes-for-life to see the full range.

Q: Are Colonial Bronze pulls able to be installed on a front door, interior door, or shower door?
Yes, they are. Many of our pulls are designed for use on front and interior doors and shower doors. On the product page for each capable series, you’ll find whether it is noted for door and/or shower door use and a link to its shower door back-to-back specification sheet.

For additional details on mounting styles and requirements, click here to download Colonial Bronze’s Mounting Options, Kits, and Prices booklet.

For installation instructions please click here to view our door back-to-back installation video.

Please reference the Ordering, Customization, Samples & Pricing below on how to order door and shower pulls in back-to-back configurations.

Q: How green are your products?  I want to know that I am using environmentally sustainable products?
All Colonial Bronze products are certified to contain 94% pre-consumer recycled material.  As a result, use of Colonial Bronze products will contribute up to two points towards LEED® Green building system certification under materials and resources MR credit for: recycled content. (LEED v3-2009). 

Q: Can you prove you are green?
Annually we are audited by SCS Global Services, a leader in the field of sustainability standards and third-party certification.  Please click here to visit our SCS Global green certification page.  

Q: Can Colonial Bronze hardware be made antimicrobial?
Yes. For those seeking a cleaner, more protected surface—especially in kitchens, bathrooms, and other high-touch areas—Colonial Bronze offers an antimicrobial finish option that helps inhibit the growth of microbes on hardware.

This added protection is achieved through AGION®, a silver-based antimicrobial coating that works continuously on treated surfaces—without changing the appearance or feel of the hardware. AGION® is developed by Sciessent, a global leader in antimicrobial surface technology.

To learn more, please click here to visit Agion’s antimicrobial capabilities.

Please reference the Ordering, Customization, Samples & Pricing below on how to order your hardware with antimicrobial protection..

Q: What finishes and products can include antimicrobial protection?
AGION® protection is available on any item finished in satin or distressed lacquered finishes. It is applied during the finishing process and adds a 25% upcharge to the item’s base list price.

Q: Will AGION® change the appearance of the finish?
No. AGION® is invisible once applied. It does not affect the color, texture, or sheen of the finish—allowing your hardware to maintain its luxury appearance with the added benefit of surface protection.

 Ordering, Customization, Samples & Pricing

Q: Do you have a minimum order requirement?
We will accept an order for one piece of hardware if that’s what you need. We have no minimums.

Q: How do I know if my hardware should be crafted for through-bolt or surface-mount application?

The easiest way to decide is to ask yourself: “Can I get behind the surface I’m mounting the hardware to insert a screw?”

• • If the answer is no, then you’ll need to specify a surface mount.
  • If the answer is yes, then our default through-bolt mount is the right application.
  • To select your best morning option, click here to download Colonial Bronze’s Mounting Options, Kits and Prices booklet.

Q: Can I order custom-length hardware?
Yes. Many of our pulls and towel bars are priced per inch and can be ordered with custom center-to-center (CtC) and/or overall lengths.

Q: Can I calculate pricing for a custom CtC and overall length product?
Yes. Pricing is based on the nearest whole inch rounded up, and a $250 list price setup fee applies if either the center-to-center or overall is given a custom length not in full or ½” increments.  

To calculate custom pricing:

First, identify which style of pull you’re working with:

1. Fixed-Length Styles (Example A):

• • Overall length is fixed once the CtC is set
  • Pricing is based on CtC only
  • Setup fee applies only if CtC is not a full or ½” increment

Example A:

• • 12″ CtC → 12 x (Per-Inch Price) = List Price
  • 12 3/8″ CtC → 13 x (Per-Inch Price) + Setup Fee = List Price

2. Flexible-Length Styles (Example B):

• • CtC and overall length may be customized independently
  • Pricing is based on overall length
  • Setup fee applies if either dimension is not in full or ½” increments

Example B:

• • 12” Overall with 9” CtC → 12 x (Per-Inch Price) = List Price
  • 14 ¼” Overall with 12 ⅜” CtC → 15 x (Per-Inch Price) + Setup Fee = List Price

To summarize:

• • For pricing calculations, all measurements must be rounded up to the next full inch—whether you’re specifying center-to-center or overall length.
  • Include both CtC and overall length when ordering
  • Contact your local showroom or email us at info@colonialbronze.com if you need help building your custom pull
  • Please click here to locate the fine hardware showroom in your area. 

Q: How do I order a two-tone finish on a product?
When ordering two-tone items, Finish 1 refers to the part of the item that touches the mounting surface. Finish 2 refers to the accent color. Please refer to the diagram on our website or in our catalog for clarification.

Q: Do you offer finish and product samples?
Yes. Please contact your local showroom for availability.

Q: How do I order door and shower pulls to be installed back-to-back?

Colonial Bronze offers back-to-back configurations for any pull vetted for door or shower door installation. This is noted on its product page for each capable series, you’ll find whether it is noted for door and/or shower door use and a link to its shower door back-to-back specification sheet.

When ordering, please provide:

• The two vetted pulls (they may come from different series, as long as they share the same center-to-center measurement)
• Each pulls finish
• The thickness of the door
• For wood doors: typically 1 3/8” or 1 3/4”
• For glass doors: typically 5/16”, 3/8”, or 1/2”
•  The diameter of the drilled hole (for glass installations)

Once you’ve gathered this information, you can determine the correct mounting kit by clicking here to download Colonial Bronze’s Mounting Options, Kits, and Prices booklet.

To see how a shower door back-to-back installation works, click here to view our installation video.

Q: What are your standard lead times?

• • Standard hardware and those with CtC and overall length changes: up to 4 to 5 weeks.
  • Custom Colonial Bronze orders; up to 10 weeks.

Q: How do I place an order?
We ask that you place your purchase order through one of the many independent decorative hardware showrooms that present and support Colonial Bronze products. These showrooms feature knowledgeable consultants who work with a wide range of fine hardware lines and can assist you with selecting finishes, sizes, and mounting options.

Please click here to locate the fine hardware showroom in your area. 

Q: How do I specify mounting specifics?
We offer Surface Mount, Through-Bolt, and Back-to-Back options. For door or glass applications, please include door thickness and hole diameter.  To select your best morning option, click here to download Colonial Bronze’s Mounting Options, Kits and Prices booklet.

Q: How do I order hardware with AGION® antimicrobial protection?

To request antimicrobial protection, simply add a “G” before the standard finish code when placing your order. This indicates that AGION® treatment should be applied.

For example:

• A standard 143 knob in Satin Chrome is listed as 143-26D, priced at $22.00
• With AGION® protection, the item becomes 143-G26D
• The list price becomes $27.50, reflecting the 25% upcharge

 Shipping & Cancellations

Q: Do you charge for shipping?
Yes. Ground freight is prepaid on standard (non-custom) orders over $9,000 list. All other shipments are FOB Torrington, CT. For Alaska, Hawaii, or international shipments, contact your local showroom.

Q: Do you ship internationally?
Yes. We ship to the nearest U.S. port. The buyer is responsible for any import duties, taxes, or brokerage fees.

Q: Can I expedite an order?
Yes. Expedited manufacturing is available with a 30% surcharge (minimum $250 LIST), subject to production capacity. Contact your showroom to check availability.

Q: Can I cancel an order?

• • Orders for standard Colonial Bronze products may be canceled within 5 days of confirmation.  Otherwise there will be a minimum 20% order cancelation fee.
  • Custom items: Cancel within 48 hours of order confirmation. A 20% fabrication fee applies afterward.
  • Rush items may not be canceled

 Returns, Warranty & Replacements

Q: What is your return policy?

• • Please request an RGA within 60 days of your invoice from the showroom where you purchased the product. Returns must include our authorization form and use provided UPS labels.
  • Minimum restocking fees: 25% for standard finishes; 50% for two-tone, Tanner’s Craft®, or Josef Ruefelli. 
  • The following are non-returnable:
    • • One piece orders 
      • Customized standard items
      • Bespoke items
      • Samples

Q: What does your warranty cover?
Products finished under Finishes for Life™ are covered against tarnish, pitting, and discoloration due to normal indoor use. This does not include scratches, misuse, custom finishes, or outdoor use. Warranty is voided by use of abrasive or metal polishes such as Brasso® or Flitz®.

Q: How do I initiate a warranty claim?
Please contact the showroom where you purchased the products in question with proof of purchase and a detailed description of the issue. At our discretion, we will repair or replace the product. Labor and shipping costs are not covered.

🔒 Website & Privacy

Q: What personal information do you collect?
We may collect your name, email, phone number, address, and website usage details. This information is used to fulfill orders and improve our website.

Q: Do you share my personal data?
No. We do not sell or share personal data with third parties, except for service providers needed to process payments or ship orders.

Q: Do you use cookies or tracking tools?
We may use cookies or analytics tools to understand how our website is used. By continuing to browse, you accept our privacy practices.

Brasso®, Flitz®, and Bar Keepers Friend® are registered trademarks of their respective owners.

This FAQ is provided for informational purposes. Warranty coverage and return terms may vary.